What happens if I lost my security certificate?

Losing your security certificate issued by PSiRA (Private Security Industry Regulatory Authority) can be concerning, but it’s not an uncommon issue and there are steps you can take to address it:

  1. Report the Loss: If you’ve lost your security certificate, it’s essential to report it to PSiRA immediately. Contact them through their official channels, such as their website, customer support phone number, or email, to inform them about the loss.
  2. Request a Duplicate Certificate: PSiRA might have a procedure in place for issuing duplicate certificates. They will likely require you to follow a specific process and provide certain details or documentation to request a duplicate copy.
  3. Provide Necessary Information: When requesting a duplicate certificate, you might need to provide your identification details, registration number, and any other information PSiRA requires to verify your identity and reissue the certificate.
  4. Pay Any Applicable Fees: There could be fees associated with obtaining a duplicate certificate. PSiRA might provide details regarding the payment process for the duplicate certificate.
  5. Follow PSiRA’s Instructions: PSiRA will guide you through the process of obtaining a duplicate certificate. Follow their instructions carefully and complete any necessary forms or procedures they require.
  6. Collect or Receive the Duplicate Certificate: Once the process is complete, PSiRA will issue a duplicate certificate. You might need to collect it from their office or they might arrange for its delivery to your address.

Always ensure you report the loss of your certificate promptly to PSiRA to prevent any potential misuse of the lost document and to expedite the process of obtaining a duplicate certificate. Contact PSiRA directly for the most accurate and updated guidance on the procedure to follow when you lose your security certificate.